Dec 5, 2016
Thank you for letting me know what you have tested with.
If you have contacted support by phone, I would suggest to email them. If you go HERE, the different contact information is available.
Well.... those things that u suggested are already done.... I did call and email them.... infact I made 3 emails... And when I wrote to them the real coz of the problem in which I upgrade the firmware..... no reply to the Bose service center here in Singapore..... it’s trouble some already.... specially my warranty just lapse few days ago....
Appreciate if anybody in Bose can help....
My One Week + experience here is not satisfactory and absolutely fustrating.
We cosumer are not protected with the quality of products Bose are selling. 100% they know the deffect of those products but instead of recalling it, they still selling it to us....
I will be moving-on and will not ever get a Bose product anymore..... Bad bad quality
Oct 21, 2018
Dec 15, 2016
Thanks for contributing to this post. I understand its frustrating. I would recommend contacting your local support team for help. Here is a link you can use. Click on your country, scroll down until you see "Contact Us".
Nov 14, 2018
For a while I have had the feeling that the noise cancelling on the left hasn't been as good as the right. For the last couple of days I have been getting headaches using the headphones for a time.
Turned them on today to get loud popping and crackling from the left ear. Noise canelling from that side is reduced and I can now here a very high pitched whine and some noise from the left, over the volume of the music.
Finally narrowed it down to the neck band. Squeezing the neck band gently illicits the static and popping. Sometimes it goes away only to reappear with a loud pop soon after.
The main circuitry must be located in the right and the left being a satellite connection which has somehow failed or been damaged. I always store them in the case and do not bend the band alot, only enough to slip them on and off.
Checked my warranty (UK) which according to the shop is 1 year and it expired a month ago.
Very dissapointed in the longevity of such an expensive pair of head phones. I have Ultimate Ears and Shure headphones (non BT) that have lasted over 10 years with no issues.
However I took the extended care plan and will be getting them exchanged free of charge this afternoon (fingers crossed).
I full expect to have to exhange the next pair in December.