QC30 for phone calls terrible

[chrisg88]

Hello all

Now that im working from home i am trying to use my Bose Headphones but everyone says that its like im in a tunnel and the sound quality is terrible. i have tested this myself and its really unclear?! 

any advice?! 

[Jessie_O]

Hi @chrisg88, Thank you for your post and welcome to the Community! 

I'm sorry to hear of the issues you are experiencing with your QC30's. I would recommend updating them. You can do this by clicking the LINK HERE on a laptop or PC and following the on-screen instructions. 

Let me know how it goes! 

[chrisg88]

The microphone is still terrible. so I have tested this on my laptop.

When the right headphone is in my ear and I talk it raises the microphone bars about 3 out of 20 bars.

When I take the right headphone out and speak it does a lot better. Is this normal? you don't expect headphones so expensive perform so terribly. A cheap £5 pair has better microphone functionality.

Is this normal? can anything be done?