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Sep 14, 2020

QC30 noise when speaking

I am residing in Vancouver and got my QC30 on September 1st. I only made phone calls with it until today. But I sense a noise sounding like leaves blown by wind or waves rushing to the shore whenever I started speaking, and it ceased when I stopped talking. This noise made my counterpart have difficulty in hearing me. The hotline service staffer suggested that I launch a warranty request. But I couldn't reach you via the phone number he gave me. So, I turn to this online platform instead. Hopefully, it could be addressed. Thank you.

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Re: QC30 noise when speaking

Hi MelanieQ, 

 

Welcome to the community, thanks for reaching out!

 

Sorry you were unable to reach out to us via telephone regarding your warranty exchange. You can do this online via our service portal for Canada HERE.

 

If you have any further questions, do let us know. 

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