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Nov 22, 2019

Quiet Control 30 headphones won't turn on, update or charge

My QC30s blink orange for 5 seconds then the light goes solid red. They won't turn on. When I try to update them, it starts to download but then disconnects. Any suggestions on how to progress with them?


Loved them but at a loss now 😞


Re: Quiet Control 30 headphones won't turn on, update or charge

Hello clay_eire,


Thanks for reaching out and welcome to the Bose Community! 


I am so sorry you are having this issue. As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center and explore the service options for your headset. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there. 


Kind Regards, 

Vicky W - Community Support

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