Thanks for reaching out!
To control the volume on your QuietComfort Earbuds, this will be from the connected device or via the Bose Music app.
If you have any further questions, do let us know.
Yeah, same hear. Definitely not into pulling out (or finding) my phone everytime to adjust volume while I'm wearing headphones or earbuds. Would've thought I wouldn't have to for $279 with touch controls in the year 2020! Strange.
I'm sorry to hear you are disappointed the buds do not come with volume control on them!
@Grimley141, What you are referring to is from an early version of the owner's guide that was posted in error. Neither QuietComfort Earbuds nor Sport Earbuds offer volume control on the buds themselves.
It is, a feature that we're exploring, but it's still in research. We do not know at this time if it will be integrated. As you are all very interested in seeing this feature make it to the buds, I'll be sure to pass your feedback along to our development team!