Moderator

Re: QuietComfort earbuds don’t disconnect when returned to case

Thank you all for posting and updating us on this. 

 

If the reset step that @Digitalcrack2 has suggested didn't resolve your issue, I would recommend trying to disable in-ear detection and then attempting to power off the headset again. 

 

To do this please open the Bose Music app > Select the earbuds > Settings > In-ear detection > off. 

 

We look forward to hearing back from you all with the result of this. 

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May 18, 2020

Re: QuietComfort earbuds don’t disconnect when returned to case

Same here

 

earbuds in case and case closed overnight, every morning they are flat.  Not disconnecting from OnePlus 7T when in case

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Jan 3, 2018

Re: QuietComfort earbuds don’t disconnect when returned to case

Hello, I follow @Digitalcrack2 @ and it worked almost for me

 

But I didn't need to disconnect from the phone. when I retire the earbuds from my ears and put back to the case hold the button of the case (the bluetooth one) and after few seconds this disconnected themselves from my phone. since then no more problems switch between iPad, iPhone, iMac, tantronics bluetooth transmitter.

 

Thanks @Digitalcrack2 @!!

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Feb 15, 2018

Re: QuietComfort earbuds don’t disconnect when returned to case

Thank you!

This appears to have fixed the problem for me too.

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Nov 25, 2020

Re: QuietComfort earbuds don’t disconnect when returned to case

Same here, Had to turn off Bluetooth each time I had used them. 

 

The solution

I did not have connect to power nor charging, holding down center button for 25sec until solid blue, , then place in ears, automatically connected to my phone again, as it did before, then replaced them in the case and they disconnected. 

 

Hope it stays this way.