Quietcomfort ear buds only connect while in the box
I recently purchased the Bose Quietcomfort earbuds in the UK and until recently they have worked fine with my Google phone and Macbook Pro. Now the earbuds will only connect to bluetooth on either device when they are in the charging box.
When they are in the box and connected to my phone I can see in the app that they are "connected", charging, and both box and earbuds are at 100%. As soon as I take them out of the box, the app says the earbuds are "not available".
I have tried every troubleshoot possible and they will not work with either my phone or my MacBook. I have also downloaded the most recent update so that is not the problem either.
Please help me with this. They were very expensive and I would have expected them to last longer than five weeks before a software malfunction. Cheers!