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Arn Arn
Participant
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Registered since

Jul 5, 2021

Return and fix

Hello good morning! I just want to ask if there's any chance to fix my bose soundsport wireless earbuds? I want it to return it back and fix. I hope there's a solution for this. Its been 2 yrs since I was using this earbuds and I'm always been excited and my everyday routines with less hassle. But I felt dismay when I encounter this kind of issue. It's fully charged and then suddenly not more than 30 minutes, it has been low battery and automatically shutdown. Please help me! Thank you & God bless! 

1 REPLY 1
Marvin_B
Moderator

Re: Return and fix

Hi Arn Arn.

 

Welcome to the Community! Thank you for your post.

 

Sorry to hear about your headphones. Please try to reset it to address the issue and clear any minor corruption.

 

To reset your product:

Product settings are retained during this reset.

  1. Power off your product
  2. Wait 30 seconds
  3. Connect your product to a wall outlet using a USB charger
  4. Wait five seconds
  5. Disconnect the USB cable from the headset
  6. Wait one minute
  7. Power on your product.

After this, you can test the headphones again.

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