AMIRZ
Silent Starter
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Jun 17, 2019

SOUND SPORT FREE Charging case

Hello

 

I bought my sound sport free last month

I used it for 3 times,

After I Charged the case for full.

When I leave Headphone in the case for few days,

Each day I see that the Indicator activity get less and less

 Without any use of the Headphones

 

Is it normal?

Shouldn’t it last more?

 

Thank you

Amir

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Re: SOUND SPORT FREE Charging case

Bose Best Answer selected by Moderator Vicky_W

Hello Amir,

 

Thank you for your post and welcome to the Bose Community. 

 

I appreciate your concern but would like to reassure you that this is totally normal. 

 

Due to the battery type and technology within the SoundSport Free Wireless Headphones, over time, they will lose some charge. Therefore, they take power from the charging case to retain 100%. 

 

I recommend charging your case regularly to ensure you are never caught short. 

 

We answered a similar post here if you would like to read some more information: SoundSport Free Won't Stay Charged Inside Case

 

Let me know if you have any questions at all.

 

Warm regards,

Charlotte G - Community Support

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.

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3 REPLIES 3
Highlighted
Moderator

Re: SOUND SPORT FREE Charging case

Bose Best Answer selected by Moderator Vicky_W

Hello Amir,

 

Thank you for your post and welcome to the Bose Community. 

 

I appreciate your concern but would like to reassure you that this is totally normal. 

 

Due to the battery type and technology within the SoundSport Free Wireless Headphones, over time, they will lose some charge. Therefore, they take power from the charging case to retain 100%. 

 

I recommend charging your case regularly to ensure you are never caught short. 

 

We answered a similar post here if you would like to read some more information: SoundSport Free Won't Stay Charged Inside Case

 

Let me know if you have any questions at all.

 

Warm regards,

Charlotte G - Community Support

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.

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Gstafford61
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Feb 12, 2020

Re: SOUND SPORT FREE Charging case

I am having an issue with my Charging Case that just started yesterday. The 5 power lights all display on. However, the left and right light for the cradle for the air phones are constantly flashing. The earbuds are not charging up. Can you advise what the issue is? Also hopefully a resolution as well

Highlighted
Moderator

Re: SOUND SPORT FREE Charging case

Hi Gstafford61, 

 

Thank you for your post and welcome! 

 

I'm sorry to hear about the issues you are having with your charging case. Were you able to try the steps in the article linked by @Charlotte_G?

 

I look forward to hearing from you! 

 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.