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Hal
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Jun 14, 2019

Sound Sport won't turn on

My right ear bud will not charge. I have checked if the base and charger ports are clean and are contacting each other when the buds are placed in the charger. The left bud lights up in charger but the right one doesn’t. Any help is appreciated. Thanks
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Moderator

Re: Sound Sport won't turn on

Bose Best Answer selected by Moderator Vicky_W

Hello Hal,

 

Thank you very much for your message, welcome to the community. 

 

I am sorry to hear that your right SoundSport Free bud does not seem to be charging. 

 

Are there any LED indicators on the charging case and Bud when you attempt to charge and turn on your earbud? 

 

I would firstly recommend that you do a reboot of your headphones. To do this please follow the below instruction.

  • Place the earbuds into the charging case
  • Plug the charging case into a wall outlet using a USB charger and wait 5 seconds
  • Unplug the USB cord from the charging case and wait 1 minute
  • Remove the earbuds from the case and try again

 

We look forward to hearing from you.

 

Tegan M - Community Support 

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3 REPLIES 3
Moderator

Re: Sound Sport won't turn on

Bose Best Answer selected by Moderator Vicky_W

Hello Hal,

 

Thank you very much for your message, welcome to the community. 

 

I am sorry to hear that your right SoundSport Free bud does not seem to be charging. 

 

Are there any LED indicators on the charging case and Bud when you attempt to charge and turn on your earbud? 

 

I would firstly recommend that you do a reboot of your headphones. To do this please follow the below instruction.

  • Place the earbuds into the charging case
  • Plug the charging case into a wall outlet using a USB charger and wait 5 seconds
  • Unplug the USB cord from the charging case and wait 1 minute
  • Remove the earbuds from the case and try again

 

We look forward to hearing from you.

 

Tegan M - Community Support 

View solution in original post

Tanya
Silent Starter
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Registered since

Jul 16, 2019

Sound Sport free right side not working

My right hearing sound Sport free does not turn on 

Moderator

Re: Sound Sport free right side not working

Hello Tanya,

 

Thank you for reaching out and welcome to the Bose Community.

 

I am so sorry to hear that you are having issues with your right SoundSport Free headphone. I would ask that you complete the above troubleshooting mentioned by @Tegan_M, and if this does not work please can you go to btu.bose.com and follow the instructions on the screen to update the software of your headphones. 

 

I look forward to hearing how you get on.

 

Kind Regards, 

Vicky W