Sound distortion on Left Sport Earbud when paired with FitBit Ionic
I have been having a problem with pairing a new set of Bose Sports Earbuds with a Fitbit Ionic watch. Whenever I connect and play music through the headphones the sound "crackles" and is severely distorted in the left earbud. I have tried multiple suggested solutions from both bose and fitbit but none have worked. This has included a factory reset of the watch, trying different apps, plugging in the headphone case for 10secs and then leaving for 1 minute to reset the connection, unpairing / reparing, etc. At one point I did get correct audio but this seemed completely random and I have not been able to reproduce it.
Note the headphones work correctly when paired with my phone.
The distance from the watch to the headphones has no impact (as is the case in other posts).
Bose product name: Sports Earbuds
Firmware Version: 1.0.7-10904+620b71c
App Version: 4.2.4
What devices were you using that were affected and what version are they on : Fitbit Ionic (software version 71.6.19)
Detailed description of the issue and steps to reproduce: see above
What environment do you experience the issue in? everywhere
When did you start to experience the issue? Did it work correctly previously?: The problem has always been there with when paired to the watch. I also own another set of Sharkk Claro Bluetooth Headphones (https://www.amazon.co.uk/Bluetooth-Headphones-Canceling-Advanced-Technology-Black-Silver/dp/B01HSI05...) which work fine with the watch and don't exhibit the same problem. As mentioned above the sound did work correctly at one point (out of many many many attempts), however I can't be sure what specifically about that attempt caused it, and have not managed to reproduce it since.
Any troubleshooting steps you took: see above