Sound sport free ear buds not working

[mikerobinson79]

Whilst in use; my ear buds stopped working. I though they must have ran out of battery but once home and charged (white lights on in box) they will not switch on, no beep or sound. Not showing up on my iphone bluetooth or Bose app. Not being recognised by Bose updater.  These are less than 12 months old have have been great; miss them while running already! HELP! 

[mikerobinson79]

The left ear bud is flashing but the right still nothing at all.

[Jessie_O]

Hi there, 

Thank you for your post! 

I'm sorry to hear of the issues you are experiencing with your SoundSport Free earphones. I'll be more than happy to help! 

Thank you for these great troubleshooting steps you have tried. 

Have you also tried the reset? You can do this by following the instruction HERE. 

Let me know how it goes!

[mikerobinson79]

The reset has not fixed the problem.

[Hector_B]

Sorry to hear this mikerobinson79. 

Can you please let me know what the updater said when you attempted to update them via a Pc/Mac? I would also like to know if you saw any LED's on the right earbud when performing the reset? 

We look forward to hearing back from you with further information.  

[TEdgecombe]

I am having exactly the same issue - they have been working perfectly but last week I head the descending tones in the right bud (as if they were turning off) and since then I have NOTHING coming from the right bud. I have tried to reset and also update software - but to no avail. The left bud shows the Bluetooth light and the charging case indicates that both are fully charged. Any insight would greatly appreciated.

[mikerobinson79]

Hi;

Re. the updater; It says / does nothing. So I follow the instructions to go to supported products and again nothing.

[mikerobinson79]

No LEDS on the right ear bud at all after reset.

[Tegan_M]

Thanks for getting back to us, I am sorry to hear this persists.

At this stage I would suggest reaching out to your local product support team for further assistance. You can reach out to your local support team via clicking this link and selecting your region, this .... Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.

Thank you.