Re: SoundSport Free Firmware Update 2.8.0 - December 4, 2019
Thank you for posting and welcome to the Bose Community! Sorry to hear that you have experienced some audio and connection issues. I would love to help you resolve this.
A great first step for us to attempt would be to perform a reset on the headset by following these steps below:
- Place your earbuds in the charging case
- Connect the charging case to a wall outlet using a USB charger, then wait five seconds
- Disconnect the USB cable from the charging case, then wait one minute
- Remove your earbuds from the case.
I would also recommend testing the headset with a few other devices as well as streaming platforms to see if the same issue occurs.
We look forward to hearing back from you with the result of these steps.