SoundSport Free Firmware Update 2.8.0 - December 4, 2019

[Anne_S]

From December 4th, 2019, a new SoundSport Free firmware update (version 2.8.0) will be available on btu.bose.com and over-the-air via the Bose Connect App.

Release notes: 

• Pairing with Windows 10 is easier than ever before.
• We made it easier to connect to the Samsung Galaxy Watch
• Improved voice prompt performance.
• Fixed bugs and did some general cleaning up under the hood.

[fncghee1204]

I’ve tried several times to upgrade the firmware for my earbuds. Each time the connection is lost and the update does not finish. 

[justcrusin]

Does this fix lag issues?  I’m having major lag with Bluetooth when connected to my Peloton bike.

[Gflarsen]

Does this update address battery case charging issues. My buds only charge when cable is plugged in? Earbuds discharge while in case and not plugged in.

[t57]

Still having issues with these things. Item/material # 827770-0030. Just updated to current version also. I have an Iphone XR on ios 13.2.3. They do not give me problems on any other Bluetooth device I have including Iphone 6s running ios 13.2.3 also. I have taken my Iphone XR and used 2 different Bluetooth headset for at least 20 min. each and they do not cut out. I also clear out my Bluetooth devices every time I reconnect the Bose. What is happening is that after a few minutes the headphones will start to cut out. Start in the right and move over to the left speaker while the right 1 comes back in kind of like a wave effect. It will get worse over about 45 sec. then cut completely out for about 10 sec. then come back on and everything is fine for another few minutes.  I am also staying in 1 spot while I am going through this and even testing it with other sources like the Iphone 6s. I feel as if this is a software/firmware compatibility issue and if I get a new pair I will have the same issue again. I am running firmware version 2.8.0 . I am also listening to different sources on my Iphone and not to just 1 app. I hope I covered all my bases so tech support does not come back and say its your Iphone XR and not our issue goodbye.      

[Charibancho]

Where are you using them? Other Bluetooth traffic around? Moving around Bluetooth and other signals, turning etc sometimes causes havoc with the things. Walking through a busy station the other day they were off more than on but then when I got on a full train they were fine.....go figure. Whatever it is it's some sketchy implementation. I just updated too but tbh I'm not holding out hope as I'm sure it's hardware/design related.

[Alpha_Piyu]

HI there, I've successfully updated my SoundSport free last night to 2.8.0. It took long actually.

Well, what I've done is - I did increase my cell phone auto-lock screen to maximum, also increased buds auto-disconnection time-out from Bose+ connect app to 20 minutes.

Also, I made sure that buds are fully charged and started listening to buds and left unattended, with music on, so they wound not disconnect from my phone. I hope this helps.

[Alpha_Piyu]

HI there, I've updated mine to 2.8.0.

I've not tested charging related thing yet so can not comment on that part. (As I saw someone here commented for charging issue that buds not getting charged from the case, but case must be plugged with wire to have buds charged from case.

But interestingly, I am listening to my music, the same song, same volume, same equalizer presets on phone, but I feel the bass is low now, also lost the dignified/bass sound from the buds.. Please check if that's the case..

[fncghee1204]

Hi 

thank you for the reply. My issue is, I cannot get the download and update to finish. The headphones disconnects before the update completes. 

[Alpha_Piyu]

Yes, so buds disconnection can be prevented if you keep listening music. Or you can increase disconnection and time out from Bose application from settings. I would say let the music keep playing until the product is updated. Let me know if that helps or questions.