Re: SoundSport Free Firmware Update 2.8.0 - December 4, 2019
Hi, I'm a BOSE user from India and I brought my SoundSports Free 8 months ago but they haven't been updating yet. Every time I try to update them through Bose Connect the app states "Unable to update the firmware". Regardless I also tried to update my earbuds on my laptop (IOS). Every time I started the update it would stop update right after touching 10%. I retried a hundred time, finally I removed my earbuds from the case to connect to my phone realising that my right earbud has stopped working. The earbud seems to be fully charged but once I remove them from the case again the Bluetooth indication light doesn't blink. I also saw a troubleshoot solution recommended on the community page saying to charge the case on electric port for 5 sec, removing it from the USB port and keeping the case closed for 1 minute, but that hasn't helped. The update issue has become a big trouble for me and it's hard to connect to your helpline due to the pandemic.