Re: SoundSport Free Firmware Update 2.8.0 - December 4, 2019
Thanks for reaching out and welcome to the Bose Community Forums.
I am sorry that you are having this issue. Whilst we are unable to roll back the firmware version, I would love for us to try some troubleshooting to resolve your issue. Please could you also try the following:
- Go to btu.bose.com on a computer and update your headphones software again. This step is only needed if the previous update was done via WiFi.
- Try resetting your headphones. To do this place the earbuds into the charging case, plug the charging case into a wall outlet using a USB charger and wait 5 seconds, unplug the USB cord from the charging case and wait 1 minute. After that remove the earbuds from the case and try again.
- Clearing the Bluetooth list. To do this press and hold the Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.”
- Delete your headphones from the Bose Connect app and from the Bluetooth list on your mobile device and then repair them.
I look forward to hearing how you get on.
If any other community member is having this issue I would love to hear from you.