Jan 3, 2019
Jan 28, 2019
Jun 6, 2018
Hello djott! Thanks for posting and welcome to the Community.
It is my understanding that AptX implementation requires licensed hardware (processing chip) so it seems unlikely that it would be compatible with Windows 10 without a dedicated sound card containing the necessary processor.
Greg - Community Support
I bought BOSE- SoundSport Free wireless headphone last week. Initially, there was a delay in sound while watching videos on YouTube, Netflix etc. I updated the firmware to the latest and the problem is now solved.
However, while playing PUBG game on my mobile (one Plus 6), I am still experiencing the sound delay which makes the game un-playable. Also, I don't experience this when I use Apple Air pods. Any solution to this otherwise I have to return the headphones.
Mar 15, 2018
Thanks for posting!
This is actually normal operation with the headset. We do not recommend using Bluetooth headsets for gaming as there will be an inherent delay. In regards to the Apple Air Pods, they use a proprietary chip set that allows the syncing for different applications.
@Tony_A - bluetooth headsets work fine for gaming, just not these.
I didn't hear back on my earlier comment. Are these lag issues EVER expected to be fixed on this generation of hardware, or are we just expecting to have to buy new once Bose catches up to Apple and others?
Feb 7, 2019
Dec 5, 2016
Thanks for the question.
We don't have any new information on if the lag issue will be resolved.
I can assure you this has been passed along to development.
If there is any new information, we'll let the community know.
Joel - Community Support
Hi, Thanks for the reply. This means your product is incomplete and should be tested more before coming to market. This was my huge mistake to buy BOSE this time. I am using BOSE bluetooth speaker and wired headphone from last 3 years and hence bought these wireless headphones without even looking at reviews because I trust BOSE. However, just because of this issue, I have lost trust on BOSE and I am now going to return the headphones back to you guys.
I wish BOSE will come up with better product and my best wishes to BOSE. Thanks