@Hector_B We are still left with the issue of lag though.
Are there any plans to either
- recall the product and replace with an improved version
- provide a solution to the issue
Surely with a company as reputable as Bose, it wont allow its legacy to tarnish because of this.
Thanks for posting and reaching out to me today.
Thanks for posting and reaching back out.
If you have any questions or concerns, we encourage you visit global.bose.com and contact us through your region.
Mar 22, 2019
Thanks for reaching out and welcome to the Bose Community!
I am so sorry you are having this issue. I understand your frustrations with this situation, I am sorry but we are unable to help with refund queries on this platform, if you reach out to your local customer support team they will be able to chase this up for you. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us.
Apr 27, 2019
Lag has not been fixed after firmware update.
This is my experience:
- There is a significant point on Windows 10:
- A remarkable note for my test is:
We strongly believe that the firmware update has done no fix the the sound lag. So, we are really looking forward to a permanent solution in a very near future. We still keep the faith!
Dec 29, 2018
Jan 14, 2019
Come on Bose, this is unacceptable. For a premium product, frankly its ridiculous.
Whats now worse, is this is still happening using iOs 12.2 on iPhone 7 plus, iPad Pro, and iPhone XS all on iOS 12.2, in the latest updated YouTube app. And to compound matters, it is now happening not only on the Soundsport Free's, but also my QuietComfort 30's, QC35ii's and also QC35's!!
This is an abhorrent situation to be in, and I am unable to rollback the Firmware updates applied to the other devices that USED to work fine!
I have bought Beats Studio 3's and airpods which, lack the SQ and Soundstage of Bose, but I can use them and they work! I will be moving away from Bose altogether and my house is filled with Bose home tech and portable tech.