honglong1976
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Apr 23, 2018

Re: Soundsport free audio delay

I have an iPad, iPhone and there is a delay with the YouTube app. Use Safari and there is no lag.

Jiggy97
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Jul 3, 2019

SoundSport free audio lag lips syncs

Hi, i just bought soundsport free wireless and I noticed that this earbuds was lagging during video play on youtube,netflix and social media. My apps were all up to date . And how do i fix this ?
Grimley141
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Jul 4, 2019

Re: SoundSport free audio lag lips syncs

Unfortunately you can’t. It’s one of two major flaws with the SoundSport Free that otherwise are great earbuds (if you search for this issue you’ll see that it goes all the way back to the product launch). They are essentially good for music only. ☹️

I returned mine for this reason as I couldn’t use a set of earbuds that didn’t work with video. I’m still using my SoundSport Wireless which don’t have this issue.

Bose just recently announced their Earbuds 500, so hopefully this issue (as well as only being able to pair with one device) will be corrected in the new product when that releases in late 2019 or 2020.
Naresh
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Jul 7, 2019

Audio lag in soundsport wireless

I am experiencing a audio lag when i stream video online and also when i play games like clash of clans etc.
Anyone also experiencing same problem with bose soundsport wireless earphones?
Please reply
grmedhat
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Mar 7, 2019

Re: Audio lag in soundsport wireless

I can't say I've experienced any audio lag with my soundsport wireless. I only watch Youtube through a browser and never their app. Apparently their app is causing issues for some. Games I'm not into. 

 

While watching your videos what source is it (YouTube, Vimeo, or something else) and is through an app or a browser? Either way is it on desktop or mobile? Also can you provide a link so others can test out the same video and see if they experience the same lag? Are your headphones up-to-date with the latest firmware? 

Naresh
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Jul 7, 2019

Re: Audio lag in soundsport wireless

I have updated latest firmware already and bose connect app is also up-to-date.
For me it's all reverse like when i play video through YT official app then there ks no audio lag but when i play vudeo from browser then its having problem.
I generally used google chrome for browsing and when i stream video then it's have lag problem,also when i play games.
grmedhat
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Mar 7, 2019

Re: Audio lag in soundsport wireless

Yeah, whether or not they play nice together with audio from various video sources seem to be all over the map. Some have sucess while the next person does not. 

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Rossy416
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May 26, 2019

Re: Audio lag in soundsport wireless

I eventually settled on keeping them, despite the issues. I use YouTube in safari.

 

After 3 months. Conclusion, they really are excellent, and since buying them ive used them every day. I’d advise not rushing to return as there are no perfect solutions out there that tick all of the boxes. 

Arjit Gupta
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Aug 22, 2019

Soundsport Free sold without product demo or information

I bought bose soundsport free here in India, from a retail store at airport. There was no demo or product information given to me specific about audio video lag, only right side connectivity during calls, and absolutely no noise isolation or cancellation.

 

i contacted the retailer and they responded with a reply the product has no defects.

i contacted bose and they gave ZERO response. I also gave them an option to change my product to any other higher value bose product still i got ZERO response. I am amazed at such pathetic quality of customer care servise of bose!

 

i have emailed at in_support(at)bose.com but they just don’t respond! Is this how customers are treated at bose world wide? I gave them my emil id,  my phone number, my home address, bill details but they just don’t respond! I went to a dedicated bose store and spoke to the agent there his response was to forward him the emails and he will take it up, but again since then its been 2 weeks but no response! The least bose can do is reply to emails irrespective of the issue/complaint.

 

Arjit Gupta

(Removed by the moderator.)

Moderator

Re: Soundsport Free sold without product demo or information

Hello Arjit, 

 

Thanks for reaching out and welcome to the Bose Community Forums. 

 

I am sorry that you are unhappy with your purchase. Normally Bose authorized re-sellers have our headphones on display for you to test, we are sorry that the store did not in this instance. 

 

If you are having issues with an audio delay on your headphones I would urge you to try the troubleshooting mentioned in this thread to look to resolve this issue. 

 

The SoundSport Free headphones do not employ noise reduction technology, the headphones do have an integrated dual-microphone array located on the right earbud to allow the customer to use them during calls when connected to a smartphone that supports the Bluetooth® HFP profile. Call audio will be heard in the right earbud. In addition to traditional calls, the headphones will work with many apps that use Voice over Internet Protocol (VoIP), such as Skype or FaceTime.

 

I am truly sorry that you are having issues reaching your local support team. I would suggest using the contact details here to reach the team and speak with them about any concerns you have with the headphones. If you were looking for noise-canceling headphones you can find details about the headphones available to you here

 

I hope this information helps. 

 

Kind Regards, 

Vicky W