Jan 8, 2019
What I don’t understand is Bose’s response. I have the lag issue and since a firmware update I get occasional left drop out too. Bose told me that the Soundsport Free is designed for music only so video may see issues with sync. As for dropout they say that this is expected with a wireless device and considered normal. Whether you accept this reasoning is one thing but if this is the official standpoint why are Bose dealing with some customers by offering fixes and replacements? Surely Bose don’t recognise there is an issue with this product and should therefore advise all customers the way they did with me. Personally I’ll be returning mine. I have no room in my life for “music-only” headphones. Well, I do, but they live at home along with a decent playback device. For portable use I want ‘phones that cover all use-cases. (**Mod Edit: Community Guidelines**)
Jun 6, 2018
Hello Skwerl! Thanks for posting and welcome to the Community.
I am sorry to hear about your experience. We understand that that A/V lag can be frustrating. The cause is likely rooted in a combination of things that all contribute to your experience. Compression algorithms used in the signal transmission are one such thing and these will vary as different techniques and methods are employed. Additionally, the TWS (True Wireless Stereo) technology is still fairly new and, while impressive, still has some growth opportunities that are being explored on the hardware side. For now, to mitigate some of the audio dropout we recommend that you place your mobile device on or near your right side when the headphones are in use. The Bluetooth signal is first processed by the right earbud which is then streamed to the left. If there is any interference with the Bluetooth signal, the left ear will drop out first. I hope this helps!
Greg - Community Support
May 21, 2018
Apr 23, 2018
I wonder if this is due to the codec used? This could explain why there is lag with one device and not another.
I had a pair of AKG which had no lag at all using Apt-X or SBC, but when AAC was used, lag appeared. On an iPhone/iPad they always connected with AAC and the lag was present (mainly with the YouTube app). Using powerbeats 3 (which used AAC, maybe a low latency version) there is no lag.
A quick test, if you have an android, mac, pc, change the codec and see if there is lag then report the results.