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Re: Bose soundsport charger case always charges until it dies?
01-08-2019
11:27 AM
Message 31 of 49
Hello adambean,
I am sorry to hear about your experience, but am glad to assist. When you initially connect to the laptop you should get stereo sound. The issue seems to be with how Windows 10 treats the earbuds on subsequent connections - as a hands free device rather than a stereo headset. This appears to be an incompatibility. You can clear the pairing list on both the headphones and PC to refresh the connection but you are likely to have to repeat this every time you wish to connect. Some users have found better connection success bypassing the native Bluetooth and using a Bluetooth adapter. Hope this helps!
Best Regards,
Greg - Community Support