Hi, I purchased the SoundSport Free earbuds for my mom in 2019. On a recent visit she informed me they hurt her ears and she's never used them. On closer inspection, I noticed that the stay ear sports tips are facing the opposite direction compared to the online manual. I think the headphones were assembled incorrectly but cannot confirm. I don't have the original receipt and I don't believe they were ever registered. Can someone confirm if these earbuds are oriented correctly?