OscarJacob
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Jul 22, 2019

SoundSport Free wireless Battery Issue

Hi!

I just got my new "SoundSport Free wireless" headphones two months ago

I was use to fully charge the headphones and then store them in my backpack to have them ready everytime I need them

The problem is that after a few days (10 days at the most) when I tryed to use them for the first time after 100% charge, I realized the battery was fully drained

I do not know if this is "normal" for this headphones or not

I use to have AirPods and, of course, after a few days the Airpods didn´t have 100% battery but with the "SoundSport Free wireless" headphones is 0%

Could you please help me???

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grmedhat
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Mar 7, 2019

Re: SoundSport Free wireless Battery Issue

Hi, I had a similar problem when I first got my SoundSport Wireless. I found it was the Find My Buds feature  that was causing the battery drain which makes sense because in order for the buds to be found have to be in  some state of 'ON' to send a locating signal so they can be found by the Connect App. Try turning the feature OFF and see if makes any difference. If it does then you have to decide if the lost feature is worth it or not. If turning the feature off makes no difference then it appears it might have another issue.

Moderator

Re: SoundSport Free wireless Battery Issue

Hi OscarJacob,

 

Thank you for your post and welcome.

 

I'm sorry to hear of the issues you are experiencing with the battery. I would recommend making sure the Firmware is up to date. You can do this by going to btu.bose.com on a computer, plugging in the earphones and following the on-screen instructions. 

 

Let me know how you get on!

 

Kindest, 

 

Jessie O - Community Support 

OscarJacob
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Jul 22, 2019

Re: SoundSport Free wireless Battery Issue

Hi

Sorry for my late reply

I just wanted to be sure to do it right

I tryed turning off the "Find my buds" feature, it improved the battery life but anyway after between 1.5 and 2 weeks it drains off all battery

You said you have a pair of SoundSport Wireless. What is "normal" battery life in your case? (No use, only storage in the case)

Thanks a lot!!!

Moderator

Re: SoundSport Free wireless Battery Issue

Hi OscarJacob, 

 

Thanks for posting and updating us on this! 

 

The headphones battery should provide you with up to 5 hours of wireless audio. When the charging case is fully charged it will provide the headphones with two full charges. 

 

You can find out more information on the headphones via the Owners guide that you can find here.

 

I hope this helps and if you have any further questions please don't hesitate to ask! 

 

Kind Regards, 

Hector B 

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OscarJacob
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Jul 22, 2019

Re: SoundSport Free wireless Battery Issue

Hi

My question is a little different

What is "normal" battery life just for the case? (No use, only storage in the case)

BR

Moderator

Re: SoundSport Free wireless Battery Issue

Hi OscarJacob, 

 

Thanks for reaching back out to us today. 

 

This will depend on the amount of battery life you have in the case.

 

I hope this helps. 

 

Kind Regards, 

Hector B 

OscarJacob
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Jul 22, 2019

Re: SoundSport Free wireless Battery Issue

Hi Hector

I will try to explain myself better

If I charge the case and the earphones to 100% and then I storage them (no use, only storage) how long after can I check the case and still have battery

For me, when I charge the case and the earphones to 100% and then I storage them (no use, only storage) after 1.5 weeks (around 10 days) when I try to use the earphones they do not have any battery left (the same with the case)

Somehow the earphones drain all the battery from themselves and from the case

I already dissabled the "Find my Buds" feature

 

My question is: If you charge the case and the earphones to 100% and then you storage them (no use, only storage) how long after can you check the case and still have battery???

Moderator

Re: SoundSport Free wireless Battery Issue

Hi there @OscarJacob and thanks for the follow-up.

 

I understand what you're asking here! As with all Lithium-Ion batteries and charged devices, the charging case will slowly discharge over time. This is dependant on a number of factors such as the state of charge, the current used, the temperature, etc. Storing batteries at lower temperatures reduces the rate of self-discharge and preserves the initial energy stored in the battery.

 

As such, we don't have a definitive time for how long the charging case should last before draining of battery, though from personal experience this will last between 1-3 weeks if you're not using the buds at all.

 

I would recommend that you connect the charging case to a power outlet when you're able to, as this will ensure that the charge is always topped up in the event that you will be unable to charge this for prolonged periods of time (such as when travelling)!

 

I hope this answers your question. Please return to me with any others!

Liam W

grmedhat
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Mar 7, 2019

Re: SoundSport Free wireless Battery Issue


@OscarJacob wrote:

Hi

Sorry for my late reply

I just wanted to be sure to do it right

I tryed turning off the "Find my buds" feature, it improved the battery life but anyway after between 1.5 and 2 weeks it drains off all battery

You said you have a pair of SoundSport Wireless. What is "normal" battery life in your case? (No use, only storage in the case)

Thanks a lot!!!

 

@OscarJacob 

Sorry, I've been away a lot and haven't had the ability to check my wireless set until this evening. It's probably been two months or so since they were last used. If I recall correctly at that time they were at 90%. Right now without any use since then they are at 70%. Hope that helps.

 

Edit: I should also add I too use the case to charge them but I don't leave the earphones plugged into the case after they are fully charged. They are stored in the case but not connected to it.