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Registered since

Nov 25, 2019

SoundSport Wireless Earbuds case won’t charge

I have the SoundSport Wireless Earbuds that we’re about a month ago. The case no longer charges and I’m unsure about what to do. 


Re: SoundSport Wireless Earbuds case won’t charge

Hi Lauren, 


Thank you for your post and welcome to the Bose Community!


I'm sorry to hear of the issues you are experiencing with your SoundSport Wireless earphones. I will do all I can to help! 


Can you tell me if the earbuds are connected at all? This will help me to distinguish which SoundSport Wireless earphones you have. 


In the meantime, I would recommend making sure that your earphones are up to date with the most recent firmware. You can do this by clicking the LINK HERE on a laptop or PC and following the on-screen instructions. 


I look forward to hearing from you! 




Jessie O - Community Support 

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