sofisticplanet
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Feb 12, 2020

SoundSport buds stolen

My SoundSport buds were stolen and application only showed me the last time last year in Barcelona.

which is inaccurate because I was in Germany when this happened. 

is there anyway we can track them or disable them. 

 

thanks 

Sofia 

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Re: SoundSport buds stolen

Hi @sofisticplanet,

 

I appreciate you taking the time to let us know - that certainly isn't a pleasant situation.

 

There isn't a way we can track the buds, or even disable them if they are no longer in your presence. The 'Find My Buds' feature will only operate within close proximity intended for Bluetooth connectivity, and will not operate internationally.

 

I hope you understand. Let me know if you have any further queries I can help you out with.

 

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