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Registered since

Jul 31, 2021

Soundsport Charging Case has come apart

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I have a set of Soundsport In Ear Buds that I've had for a couple years.  This morning, I opened the case and the top separated from the base.  I noticed one of the two pins that hinge the case is missing.  Is there anyway to get a replacement pin to repair?  Any additional solutions for a repair?


Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took




Re: Soundsport Charging Case has come apart

Hi Chazmo,


So sorry to hear that your charging case has broken. Our local Bose product support team will be more than happy to help get this resolved for you. You can reach out to your local support team by clicking this link and selecting your region. 

Let us know if you have any further questions. Thank you.

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