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nsmith78
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Jul 18, 2020

Soundsport Earphones stopped working, dont power on or charge.

My Soundsport earphones have stopped working, they don't charge or power on.

I had them for a Christmas present in 2018 to assist me with my marathon training. I expect a premium brand to last longer than this, is there anything you can advise.

Thank you.

1 ACCEPTED SOLUTION

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nsmith78
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Jul 18, 2020

Re: Soundsport Earphones stopped working, dont power on or charge.

Author Accepted Answer selected by nsmith78

Thank you, I contacted service and the earphones are being replaced under warranty.

Very satisfied with that level of service.

Thank you.

View solution in original post

2 REPLIES 2
Jeff_G
Moderator

Re: Soundsport Earphones stopped working, dont power on or charge.

Hello nsmith78, 

 

Thanks for reaching out. 

 

I'm sorry to hear about your headphones. 

 

I would recommend trying the following: 

 

- Use a different charger

- Use a different USB cable

- Check for firmware updates here

 

If the problem persists, please seek service here.

 

Regards,

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nsmith78
Contributor
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Registered since

Jul 18, 2020

Re: Soundsport Earphones stopped working, dont power on or charge.

Author Accepted Answer selected by nsmith78

Thank you, I contacted service and the earphones are being replaced under warranty.

Very satisfied with that level of service.

Thank you.

View solution in original post