Re: SoundSport Free It only connects with "voice" but not with "sound"
As the 2nd poster on this topic (beginning 11/8/17) I can't tell you how disappointed I am in Bose! I've spent hours on the phone with tech support, hours reviewing support sites such as this and hours trying various troubleshooting scenarios offered here and elsewhere. It has been extremely frustrating, needless to say, but the most frustrating thing of all is to hear NOTHING from anyone at Bose about ANY genuine interest in resolving this problem.
Has anyone here even heard from anyone at Bose with an interest in solving this? The hours I've spent on the phone have been with a tech support person but not one who knew anything about the way the different Bluetooth profiles and drivers work. There was no followup from Bose engineering offering to look deeper. I'd be glad to work with them, share my computer's Bluetooth profile status, settings, etc.
I'm getting so tired of hearing about something that might work only to find out after trying it that it was another waste of time. I really appreciate everyone's time and effort on this forum trying to resolve this but where is someone from Bose? Why is it only its consumers that are spending so much time troubleshooting its product?
As we've all learned by now. This problem only happens with the Sound Sport Free - not with Bose' QC35II, Sound Sport Wireless nor other brand products and I have numerous other products from JBL, etc. that work without any problems. It's unfortunate and extremely disappointing that Bose, for some reason, wants to sweep this under the mat and ignore it!!!
I guess that one of the reasons I'm so frustrated over this is that I didn't immediately return these and trustfully waited until after the return period was over under the misguided impression that Bose was a reputable and trustworthy company that would work through this and come up with some kind of solution - firmware, software, drivers or even a replacement ... - but now I have ear buds that I've paid out 275.00 hard-earned dollars for and I can't use them with computer I bought them for.
Maybe we all need to make a little more noise and start leaving negative reviews online about the product and lack of response from Bose.
If enough of us do this then maybe THEN they'll at least acknowledge that there is a problem and do something to resolve it.