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Soundsport Free Left Earbud Not turning on

Hi,

 

I've tried looking up this issue on the forums but haven't quite found anyone else facing the same issue: I got the Free's about 2 weeks ago and they've been working well, I've had no issues except for the left earbud occasionally dropping for a few seconds. Today when I tried to use them there was no sound at all from the left earbud. The Connect app shows the left earbud grayed out. I know they've been charged because I keep the charging case fully charged, and there's no dirt or dust on the charging pins. I think the left earbud isn't turning on when I take it out of the case because the white Bluetooth LED on the earbud that indicates the earbud is connecting doesn't turn on. I can't use the left Bluetooth button at all, I've tried holding it for 10 seconds to no avail. I've already contacted customer service so hopefully they can resolve it soon. Has anyone else had this issue? Thanks in advance. 

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Re: Soundsport Free Left Earbud Not turning on

Bose Best Answer selected by Moderator Vicky_W

Hi Gabcheng16,

 

Thanks for posting. If you have tried all the troubleshooting offered like, 

 

  • Updating your headphones by going to btu.bose.com on your computer and following the instructions.
  • Clearing and repairing your headphones.
  • Seeing if the issue is consistent over multiple devices

If those steps aren't working, I would contact your local support team for assistance using this link. Click on your country, scroll down until you see "Contact Us."

 

Regards,

 

Tony G

 

 

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Jun 12, 2018

Re: Soundsport Free Left Earbud Not turning on

Hi,

 

Yes, unfortunatelly I'm having exactly the same issue.

Did you get any reply from customer service on this issue?

 

Thanks,

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Feb 25, 2018

Re: Soundsport Free Left Earbud Not turning on

Hi I had same issue left bud despite being charged would not turn on. Raised with support folks ran through some test and eventually sent back and received new pair... Bonus is now I am on old firmware again which seems to be better than very latest in terms of drop outs.
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Feb 25, 2018

Re: Soundsport Free Left Earbud Not turning on

Hi
I had same issue left bud despite being charged would not turn on. Raised with support folks ran through some tests and eventually sent back and received new pair... Bonus is now I am on old firmware again which seems to be better than very latest in terms of drop outs.
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Re: Soundsport Free Left Earbud Not turning on

Hello, 

 

Thank you for writing in. If you notice the left earbud turning off, try pressing the Bluetooth button to wake it. If this does not help, the left earbud battery may be fully drained. To check this:

 

1. Place the left earbud into the charging case for one minute, allowing it to charge (make sure the charging case also has a charge). 

 

2. After it has charged for a minute or more, remove the left earbud and see if it reconnects.

 

3. If it reconnects, open the Bose Connect app on your mobile device to check the battery percentage. If the battery percentage is low (close to zero), we have verified that the left earbud's battery is depleted and needs charging. 

 

Let us know if this helps with an update. 

 

Thank you again,

 

 

Mohsin - Community Support

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Re: Soundsport Free Left Earbud Not turning on

Hi,

 

Unfortunately trying to reset it didn't work, so I had to exchange it for a new pair with Bose. Hopefully you can get your situation worked out.

 

 

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Aug 12, 2018

Re: Soundsport Free Left Earbud Not turning on

i have the same problem..... 

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Aug 12, 2018

Re: Soundsport Free Left Earbud Not turning on

i have the same problem, left earbuds not conected and bluetooth not functions. how to fix this problem.......

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Re: Soundsport Free Left Earbud Not turning on


@yadi72 wrote:

i have the same problem, left earbuds not conected and bluetooth not functions. how to fix this problem.......


I had to send in the old pair for a replacement, hopefully you can get it sorted out. 

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Re: Soundsport Free Left Earbud Not turning on

Where to send to get a replacement ?