Jun 28, 2018
@Mohaned thank you for writing in, and sorry to hear that. Try also removing the SoundSport Free from the list of Bluetooth devices in Windows. Also, make sure the Bluetooth drivers are updated on your computer. Please refer to the manufacturer to get the latest drivers.
Thank you again,
Jun 29, 2018
May 9, 2018
Jul 28, 2018
Aug 1, 2018
Not an expert but I worked around the Windows 10 settings and have found a solution that seems to work permanently for me and I do not need to do repeat any steps when reconnecting the Free SoundSport headphones.
1. Type Bluetooth and other devices settings into Cortana search bar and open it
2. Click Devices and Printers under 'related settings' of the right side
3. Right click Bose Free SoundSport device > sound settings
4. Right click the 'Headphones' playback device connection for the SoundSport device > Properties. *Note: You should see two connected Bose playback devices, one for 'Headphones' and one for 'Headset'. DO NOT select headset
5. Go to 'Spatial sound' tab and select 'Windows Sonic for Headphones' > Apply
6. Go to Enhancements tab and select all 3 enhancements [Bass Boost, Headphone Virtualization, Loudness Equalization] > Apply
Not sure which one of the above solved it but it seems to work fine now and it also sounds so much better!
Step number 4 would be the solution here. When selecting headset, it is latching onto the HFP Bluetooth profile which allows communication through Bluetooth. With the nature of the SoundSport Frees, while on a phone call, only the RIGHT ear bud transmits audio.
Tony A - Community Support
Aug 5, 2018
Aug 22, 2018
This worked for me as well. The steps I took to replicate are:
1. Plug in case to Windows 10 Dell Inspirion computer (this comp just happened to be what I use).
2. Place headphones into case. Go to Bluetooth & other devices configuration screen. Scroll down until you see the heading Other Devices. You should see two Bose Free SoundSport entries under that list:
3. Remove the headphoners from the case and those two entries will disappear.
4. Using the bluetooth button on the left earbud, pair the Bose Free SoundSport headphones with your Windows 10 device.
5. The headphones will appear as Connected voice, music:
6. You should now be able to hear sound from both earbuds.
Basically, your goal should be to ensure that under the Audio section of the Bluetooth & other devices configuration screen, you read Connected music, voice.
Note to Bose: This process needs to be easier. Please research a solution for easier connectivity. It is a Bose problem, not a user issue nor a Windows 10 software issue. Audio can be heard from both earbuds so it's not a hardware issue, but probably an issue from the master/puppet connectivity design. It's definitely fixable.
Sep 18, 2018
The fact that you need to wait for the left to connect to the right since it is puppet is cruicial. The right tries to connect to the laptop first and the left gets left out.