Soundsport Free does not power on when fully charged
My brother just gave me the Soundsport Free earbuds for my birthday. I have fully charged them but when I remove them from the case they do not turn on. I have tried holding all the buttons but I am not seeing a light or hearing any sound. They will not connect to my iPhone, iPad, or computer. I tried customer support but was told they are out or warranty and I will have to buy a new set for $129! That is shocking as they are brand new and I have never even gotten to use them.
Has anyone else had this trouble? Such disappointing customer service!