Soundsport Free left side issue during call

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Author Accepted Answer selected by Ludo
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Moderator

Re: SoundSport left ear not working

Hello Jatuporn Pungsuar,

 

Sorry to hear the SoundSport are not working out for you. In order to return you want to contact the point of sale directly. Thanks for posting and have a great day.

 

Best Regards,

-Emmet Bose Support

Silent Starter

Re: SoundSport left ear not working

i also just found out that it the left ear does not work with youtube as well =/

Moderator

Re: SoundSport left ear not working

Hi nickcho,

 

Thanks for posting. Could you verify that your headset is updated to the latest software by using the Bose connect app or by going to btu.bose.com on your computer?

 

Regards,

 

Tony G - Community Support

Silent Starter

Re: Soundsport Free left side issue during call

This is just absurd.
Every other earphone has stereo calling. Even cheaper ones. This is something you expect from Bose.
I have been a bose customer for many years also and unfortunately i spent the money on this device. I am so disappointed.
Looks like it is time to go back to seinheiser.
Quiet Contributor

Re: SoundSport left ear not working

The same is happening with my earbuds. The left one is not working and is showing as out of range when I take it out of the charging case. It appears to be in range when placed in the case. This is so weird and disappointing
Audible Advocate

Re: Soundsport Free left side issue during call

Here are the real facts: https://www.theverge.com/circuitbreaker/2018/2/21/17035502/qualcomm-truewireless-stereo-plus-tech-bl...


@Ludo wrote:
Bose fan forever but having issues with the Soundsport free:
The left side doesn’t work while calling or listening to my voicemail on an iPhone ( I have a 7 and a X).
Also, one more user who can’t take a call when connected to my Apple Watch 3. The sound comes from the Watch or iPhone but not the Soundsport.
Other minor issues already reported by so many...
Find a solution, please. It’s a lot of money spent and too many issues

 

Silent Starter

Re: Soundsport Free left side issue during call

So I just picked up a pair of these high priced wireless earbuds for me and my wife and I couldn’t be more disappointed! I’ve owned many of LG headsets, 3 different pair of Beats, Sony 1000xm2 and the new Sony 1000xm3, Apple Air Pods and ALL of them are able to received call audio from both sides. This is ridiculous and I’m seeing nothing from Bose representatives but pitiful excuses as to why this product doesn’t receive calls from both sides. It’s a shame and a major let down from Bose. Not only will I be returning the 2 I bought for me and my wife, I doubt I will ever buy a Bose product again. It’s a shame because I planned on getting the Bose Quietcomfort 35 Series next. LISTEN TO YOUR CUSTOMERS BOSE, this is pathetic!
Audible Advocate

Re: Soundsport Free left side issue during call

As shown earlier, this was a decision by Bose and chip maker to save battery life. I really disliked it at first, now it doesn't bother me at all, espcially when I need the earbuds the most, when driving. 

Silent Starter

Re: SoundSport left ear not working

Given all posts and issues, I’m returning these. Inexcusable that calls are only right ear and the BT pairing issues to boot. On top of that I ordered these from Nordstrom and got a returned set. Aside from being gross, the micro USB cable is missing and the wingtips packages opened. Pairing with the Connect App showed they were previously connected to 3 devices. Lame to both Bose and Nordstrom.
Moderator

Re: SoundSport left ear not working

Hi Rlear,

 

Thanks for posting. I am sorry to hear about your experience with Nordstrom. That is not acceptable to receive something used when purchasing a headset. I would recommend returning them for an exchange. I hope you decide to purchase Bose products in the future.

 

Regards,

 

Tony G - Community Support