Jan 4, 2018
Welcome to the community my friend, thanks so much for posting.
To clarify - the SSF's utilize the master/puppet design so the signal flow is as follows: your phone will transmit a BT signal to the right earbud (master) which will then transmit that data to the left earbud (puppet). The audio while on a phone call is intended to only play through the right side so that is working normally.
It sounds like it can be kind of tricky with the Apple watch connection as well. Can I ask, what do you have your call routing settings set to? You can find this by going to settings > general > accessibility > call audio routing. Can you try setting it to Bluetooth headset and see if that has an effect?
Thank you again and I hope that you have a truly wonderful day and weekend.
Oct 29, 2017
Thanks for choosing Bose. I'm sorry you are disappointed with your SoundSport Free wireless headphones. Yes, when you are using a phone, call audio is heard (only) in the right earbud.
Here is how we describe the call functionality on the Bose website.
Nov 6, 2017
So now this is my second pair of Free headphones. My problem just like the previous my left earbud won't sync or power on at all. I can press the bluetooth button and it says what device I am connected to however there is no sound coming from the left earbud. So annoyed and very disappointed in this product. At 1st everything worked fine until I tried selecting a different device that was already stored in the bose history. I will give BOSE until 7pm tonight before I return them and select a different brand. This is ridicous and unacceptable for a product as high as these. And yes everything is fully charged. Inserting the buds into the case and waiting 30-45 seconds to a minute did nothing. Unpairing and repairing does not solve the issue neither did clearing the bluetooth history of both devices.
Dec 15, 2016
Thanks for chiming in. Sorry to hear about your experience. You should be enjoying your music and we want you to be able to use your product without issue. I would recommend contacting your local bose support for assistance. Here is a link you can use. Click on your country, scroll down to "contact us"
Please come back and let us know how it works out for you
Nov 16, 2017
Thank you kindly for sharing your process with the community, I'm sure that will be very helpful for other users.
I hope you have a wonderful day,
Dec 3, 2017
Agree with you Yasser, I was really excited about my SoundSport when I got it last night. But now am planning to return it too, disappointed with the right-ear only voice. Still trying to see if Bose will fix this with some software update.
Dec 10, 2017
Dec 27, 2017