Thanks so kindly for joining the conversation. The Truly Wireless headphone design only allows for call audio to be routed to the right bud, which is the master bud. There is not a way to reroute the call audio. However, while listening to music the audio should be in both ears.
I hope you have a lovely day,
Jan 2, 2018
I bought the Bose SoundSport Free Wireless Headphones for my wife. She wants to use them with her IPOD. After using the android Bose Connect app, I'm able to use it on the ipod one time. And I mean one time only. After that the only ear that works automatically is the right ear with Ipod. I have to go through the whole pairing process on phone and then disconnect with phone and connect with Ipod. This is crazy! I have had it only for a few hours and thinking about sending the ireless headphones back. Sounds on these are great, but functionality not good. I know my wife will never go through this process to get them to work.... Any help would be appreciated?
Welcome to the community my friend. I have a couple steps that I'd like to try to get that connection a bit more stable for you. Devices such as the SoundSport Free's are susceptible to sources of interference which could be causing this issue.
Let's clear the pairing list. To clear the list just press and hold the Bluetooth button down for about 10 seconds, you should hear a voice prompt letting you know that the list is cleared. At this point make sure to delete the headphones from your device's paired lists, then reestablish the connection and test it out.
I'd also like to ask that you just reboot your wife's iPod as well.
Let me know how it goes?
Thanks so much and I hope this helps.
Have a lovely day,
Jan 3, 2018
Welcome to the community my friend, thanks so much for posting.
To clarify - the SSF's utilize the master/puppet design so the signal flow is as follows: your phone will transmit a BT signal to the right earbud (master) which will then transmit that data to the left earbud (puppet). The audio while on a phone call is intended to only play through the right side so that is working normally.
It sounds like it can be kind of tricky with the Apple watch connection as well. Can I ask, what do you have your call routing settings set to? You can find this by going to settings > general > accessibility > call audio routing. Can you try setting it to Bluetooth headset and see if that has an effect?
Thank you again and I hope that you have a truly wonderful day and weekend.
I have updated the earbuds to the latest firmware via a pc with both earbuds in their case.
However i still cannot get the left earbud to connect at all. Only the right earbud paris to my iphone X or ipad pro. Is there a way to reset the earbuds back to facotry settings?
The earbuds did both connect when i intially set them up the first time and since using the left earbuds till it run out of battery it wont connect back again. Both earbuds are fully charged.
Dec 15, 2016
The SoundSport Free headphones do not have a factory reset. You might want to try clearing the pairing list from both the headphones and the source devices and repairing.
If you could give that a try and let us know?
Have a great day!