Hi bmt9bc,
Thanks for the question. I'm sorry to hear about that. Could we start with clearing the headphones memory and re pairing?
To clear the pairing list:
Please come back and update us when you can.
Regards,
Tony - Community Support
Tony,
What bluetooth button are you referrring to? I am having the same problem. Up until a week ago my Bose Soundsport connected to my iphone every day. Now no matter what i try it won't connect to my apple watch. I have removed it from my iphone . I have held hte button on the bose for ten seconds. Nothing works. Very frustrating for devices that aren't exactly cheap. And my cheap Altec wireles headphones connect to the apple watch without a problem.
Hi caimi3,
Here is a picture of where the Bluetooth button is.
If clearing the headset doesn't work, I would make sure that the headphones software is updated using the Bose connect app or by going to btu.bose.com. You can also contact your local Bose support for assistance if you need. Here is a link you can use. Click on your country, scroll down to "Contact Us".
Regards,
Tony - Community Support
Hi TeamHop,
Thanks for posting. If you are unable to clear the pairing list on your headphones using the steps provided, I would contact your local Bose support for assistance. You can use this link. Click on your country, scroll down to "Contact Us"
Regards,
Tony - Community Support
Hi Tamfal86,
Can you confirm that you have followed these steps to pair your headphones both with and without the connect app?
To pair a Bluetooth device without the Connect App:
Pairing a Bluetooth device using the Bose Connect app:
Please let us know,
Tony G - Community Support
I have the same issue. They were working fine yesterday, but now today they won't pair. I have asked the iphone to "forget device." I've hard-restarted the iphone. The Bose Connect app finds them when they are in the cradle, but not when I remove them. Holding the bluetooth button for ten seconds does not turn the light from white to blue; it just keeps flashing white. Also, I'm not getting any voice prompts.
P.S. The pair is less than a month old.