Soundsport Free won’t connect to anything.

[jonnyq]

Tony, is there a way to pair the Free to a bluetooth device that does not display a device list? (e.g. bluetooth transmitter that has only single button for entering pairing mode and no other user interface.)

[Tony_G]

Hi jonnyq,

Thanks for the great question. That would depend on the transmitter. The connection method is the same, the device wouldn't matter.  You would need to follow the instructions that came with your transmitter.

Regards,

Tony G - Community Support

[Allsman]

What if a guy doesn't have a local dealer? these will connect to my laptop but not my iphone. Ive tried everything ive seen in this thread. I find these to be pathetic for the price. Skull candy's bluetooth works better and they sound about the same for like 45 bucks vs the 200 you have to pay for these. 

[Tony_G]

Hi Allsman,

Thanks for chiming in. If someone is having an issue reaching their local support team, I would recommend emailing global_service@bose.com.

Regards,

Tony G

[Dilip Ghosh]

I just purchased my Soundsport 2 weeks ago. They were working fine until today. 

Now they won't pair, the Bluetooth is not blue - its flashing white. 

There is no voice telling me its on and connecting. 

Close to $400 for a pair of headphones and they don't work? 

I'd rather buy the $50 JBL. 

The instruction manual that came with the headphones was also useless. 

[Tony_G]

Thanks for posting. Have you tried clearing the headsets memory and trying to repair?

To clear the pairing list:

• Press and hold the Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.”
• Delete your headphones from the Bluetooth list on your mobile device. All devices are cleared and the headphones are ready to connect.

To pair a Bluetooth device without the Connect App:

• Remove the headphones from the charging case. A voice prompt from the right earbud announces “Battery level percent. Ready to connect" and the Bluetooth indicator on each earbud blinks blue. 
  Note: To hear the voice prompt, make sure you are wearing the headphones.
• On your mobile device, turn on the Bluetooth feature. 
  Tip: The Bluetooth feature is usually found in the Settings menu.
• Select your Bose headphones from the device list. Once connected, a voice prompt from the right earbud announces “Connected to " and the Bluetooth indicator on each earbud glows solid white.

Pairing a Bluetooth device using the Bose Connect app:

• Enable Bluetooth from the settings menu of the device to be paired
• Turn on the Bose product:
  • If the Bluetooth indicator is flashing blue, the product is ready to pair. Go to Step 3
  • If the Bluetooth indicator is flashing white, the product is attempting to connect to a previously connected device. Push and hold the power switch all the way up until the indicator flashes blue, which signals the product is ready to pair
• Open the Bose Connect app and wait while it searches for available Bose Bluetooth products

If you are having issues that cant be resolved with troubleshooting, I would recommend contacting your local support team for assistance using the link previously provided on this thread.

Regards,

Tony G - Community Support

[Dilip Ghosh]

Let me tell you again. 

1. The bluetooth on the left ear bud is flashing white. 

2. There is no sound coming from the headphones 

3. There is no bluetooth signal on the right ear bud

4. I have no idea where the power OFF button is if any

5. They are fully charged

[Tony_G]

Hi Dilip,

Thanks for responding. Based on what you are describing, I would recommend contacting your local support team for assistance. Here is a link you can use. Click on your country, scroll down until you see "Contact Us."

Regards,

Tony G 

[NuovaRealta]

Same here. Worked fine for 2 weeks, suddenly don’t pair w iPhone XR anymore.

[Greg_B]

Hello NuovaRealta! Thanks for posting and welcome to the Community.

Tony_G outlined some good troubleshooting steps in an earlier post in this thread. Were any of those able to resolve your connection?

Best Regards,

Greg - Community Support