Soundsport Left Side Not Working

[baylieed]

Bose product name - Soundsport 

Country - US

Firmware Version

App Version

What devices were you using that were affected and what version are they on Samsung Galaxy S8

Detailed description of the issue and steps to reproduce - Left side just went out. I can still barely hear out of it, but not the same level as the right side.

What environment do you experience the issue in? Everytime I turn it on.

When did you start to experience the issue? Did it work correctly previously? A couple days ago, yes it has worked before.

Any troubleshooting steps you took

[Tegan_M]

Hi Baylieed,

Thanks for reaching out. 

So I can provide you with the most accurate information, what SoundSport product do you own? Please use this link to help you in identifying your product model. 

I look forward to hearing from you.

[baylieed]

Thank you! I have the Citron Soundsport Wireless Headphones.

[Jessie_O]

Thanks for coming back to us baylieed! 

I would recommend updating the firmware of the SoundSport Wireless. I have included the instructions on how to do this HERE. 

Let me know how you get on!