Soundsport Wireless imbalance sound after update - Right is louder than left

[louissedav]

I am very particular with my music quality and right after the update, I noticed that my right earphone is louder than the left. Anyone else experiencing this?

[Vicky_W]

Hello Louissedav, 

Thanks for reaching out and welcome to the Bose Community Forums.

I am sorry that you are having issues with your SoundSport headphones. I would love to try and help you to resolve this issue. Could you please try the following steps and let me know how you get on?

1. Go to btu.bose.com on a computer and update your headphones software.
2. Perform a product reset, to do this, turn off the headset and wait 30 seconds and then plug the headset into a wall outlet using a USB charger, then wait 5 seconds. After that unplug the USB cord from the headset and wait 1 minute once you have completed this turn the headset back on.

I look forward to hearing from you!

Kind Regards, 

Vicky W  - Community Support