Dec 16, 2018
I just bought these headphones today and I have to say they will be returned tomorrow.
BOSE, you people are so thick headed and have not listened to the people on this feed.
I am a power user with vast computer experience.
Once the TV recognizes the headset, they should pair. THEY DONT. I have the same issue as all these people.
Brand new top of the line Samsung. Same error message. Same everything.
I troubleshot the connection in every way including standing next to the television.
Shut off all local bluetooth networks. Cleared the device list and NOTHING. DO YOU HEAR ME?? NOT ABLE TO CONNECT.
The device connects to my computer, a top of the line HP Spectre laptop, but only one ear puts out audio.
YOUR TEAM DID NOT VET THIS PRODUCT BEFORE RELEASE. SHAME ON YOU.
Tomorrow I am going to give these back. Too bad, used to be BOSE meant top quality. I guess those days are over.
Hello Frustrated User,
Thanks for posting. I am sorry to hear your frustration. It is upsetting when things don't work the way we would like. Compatibility with TVs is not something that can be guaranteed, which is why we do not recommend our headphones for use with your TV. Though it may be possible to pair your system with your TV for wireless audio streaming, the experience does not meet Bose expectations. If you can connect, it is highly likely that there will be a distracting delay that detracts from your experience. As TWS (True Wireless Stereo) technology evolves this may be something that we are able to resolve in the future. If new information becomes available we will share it here.
Thanks for participating in the Bose Community!
Greg - Community Support
Dec 2, 2018
Success! Ok so I am now able to pair my Soundsport free to my 6 series Samsung tv! And as a bonus the lag is bearable.
Unlike the last the last time when I was ony able to pair it ONCE, this time I am able to switch between my Galaxy S8+ and Macbook Pro.
All I did was setup the tv from stratch: Settings>General>Start Setup. Went through the setup process. Once it was done, I was able to pair up the earbuds like it's supposed to. Instantly!
I hope it works for you too!
Dec 29, 2018
Hello AbuAbdo! Thanks for posting and welcome to the Community.
I am sorry to hear that's happening, but am glad to help. It sounds like you got one pair connected. You might try clearing the device list y pressing and holding the Bluetooth button for 10 seconds or until you hear the voice prompt say "Bluetooth device list cleared". Then remove the headphones from your TV's device list. Pair and test for function.
Let us know if this helps!
Greg - Community Support
Jan 5, 2019
I was having the same issues related above. I followed all steps proposed and none worked. Reading some comments about these earphones, i discovered that the bluetooth connection occurs with the right earbud and your device. So i kept the left earbud in the case and took the right one only, then i tried to connect again and at this time worked! After this i took the left one and both worked. I hope this helps others. Sorry about my english... PS: Click the volume button to turn on the search mode.