Aug 21, 2018
I am also trying to connect my Bose Soundsport Free headphones to a Samsung The Frame TV and cannot do it. The TV discovers the headphones but when I press Pair and Connect it says connection unsuccessful, to make sure headphones are turned on. I have cleared the device list, tried turning headphones and tv off and on, but nothing works. TV software is the latest available.
Dec 15, 2016
@ER Hello, thank you for writing in, and sorry to hear about the trouble you are having. We cannot guarantee compatibility with all devices, but let's verify that your headphones are working fine by pairing with a different device. It seems this could be an incompatibility and we'll pass the feedback along to the product team.
Should you feel that your headphones are not functioning properly, we encourage you to contact your local Bose Support for further assistance.
Thank you again,
Mohsin - Community Support
Aug 24, 2018
I could connect my bose soundsport free to my samsung tv, first press the button on the left earphone so that it disconnects from the device to which it is currently linked, then, after it is unlinked, it searches on your TV for the device in the bluetooth option, click to link and simultaneously press the left handset button, it will be linked. then you repeat the same operation to connect, remember that you must press the button of the left earphone while you connect and while you connect.
Jun 26, 2018
Sep 9, 2018
I've a Samsung QLed 7 and still can't connect it to my Bose Soundsport Free (I do not have any problem in pairing with other devices).
As all the other users said, the TV finds my bose, I click connect and nothing happens.
I've already try to apply the method suggested by Manovol4, but the problem is still there.
Please consider that TV is updated and the earphones are updated as well to the latest version available.
Jun 6, 2018
Hello Kenneth! Thanks for posting and welcome to the Community.
Let's clear the paired Bluetooth device list on your earbuds before attempting to pair again. You can do this by pressing and holding the Bluetooth button for ten seconds or until you hear the voice prompt.
Once you have cleared the Bluetooth list on your headphones, take a look at your TV's manual on Pg. 70 for some helpful information regarding paired Bluetooth devices HERE.
Let us know how you fare!
Greg - Community Support
Nov 3, 2017
May 25, 2018
Original writer of this thread - All of my issues are no longer present. Left ear drop outs, video lag, TV pairing issues. 100% fine as of this writing.