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Nov 21, 2018

Soundsport free charging issue


I bought Soundsport free about 2 years ago at The Navy Exchange Mall at Pearl Harbor in Hawaii when I participated military exercise. 

Then I came back to my country. 


The soundsport free works great so far.

But since last week it seemed that it wasn't charged sometimes.

So I bought another charging pod to find out.

But it doesn't work. 

Finally I figured out it's not charging pods problem but earbuds issue.

I updated latest firmware too. 2.60.


Earbuds can be charged when I adjust right angle.

But a earbud or both earbuds can't be charged when its position has been changed or closed charging pod lid. 

It seems that charging point at the earbud causes a problem.


I asked Bose Korea to repair it.

But they refuse to fix it. 

Because I bought it overseas they said.

I have a warranty card which has serial number on it and credit card receipt. 


How can I get this to be repaired?

In my knowledge, Bose has world warranty, am I right?


Please tell me how I can fix it.

Don't say that I have to visit Hawaii again to get repaired.

Should I throw away and buy a new one?


Please let me know.



Re: Soundsport free charging issue

Hello freefighter76, 


Thanks for reaching out to the community. I am very sorry to hear that you are experiencing some issues with your SoundSport Free Headphones. 


The community is a place of troubleshooting, therefore we are unable to assist with any service options via this platform. For such service options for our headphones we do not have repair services available due to hygiene reasons, instead of this exchange options are provided. All service options will need to be provided by your regions Bose product support team, we apologise that their options have provided disappointment. 


We would love to do what we can to troubleshoot this issue with you. Can you please inform us on any troubleshooting you have attempted to resolve this issue?


I look forward to hearing from you. 


Kind regards,

Tegan M - Community Support 

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