Soundsport free wireless not working for phone calls

[BobSaunders2018]

Just purchased soundsport free wireless earphones and it seems as though the phone features do not work. When a call is placed I can not hear the other end and they can not hear me. Help!

[BobSaunders2018]

IPhone 7 is connected and the
Music is working fine

[wmramsey]

I am having the same issue.   Music works fine.   They used to work on phone calls with iPhone X.

[Tony_A]

Hi all,

Thanks for posting in the community!  Sorry to hear about the call audio issue, but would be glad to help!

• Can we try and navigate to the iPhone settings and go to "General"
• From here we want to go to "Accessibility" and then "Call Audio Routing"
• Lets see if we can set it to Bluetooth headset to see if this helps alleviate the issue.

Warm Regards,

Tony - Community Support

[kphilip19]

Has anyone found a solution to this issue? I tried the Settings-Accessibility-Bluetooth and it still didn't work with a phone call.

[Tony_A]

Hi kphilip19

Thanks for reaching out to us!

Just to help isolate the issue, were you able to test the headphones on a separate mobile device by chance?

What is the current mobile device you are trying to use it with as well as the software?

Let us know so we can further assist!

Warm Regards,

Tony A 

[kphilip19]

I just updated my Apple IOS to 12 and updated the Bose firmware. It seems to be working.

[Tony_A]

Hi kphilip19

Thanks for the update!  Keep us posted if there are any other issues.

Warm Regards,

Tony A 

[Omrimo]

Hi
It doesn’t work for me...
How I can upgrade the bose firmware?

[Tony_G]

Hi Omrimo,

That's a great question. Here is a page that talks about updating (it's about headphones but the procedure is the same)

Updating your headphones

Regards,

Tony G - Community Support