Soundsport free wireless not working for phone calls

Silent Starter

Re: Soundsport free wireless not working for phone calls

Hi Tony, 

 

I've configured those settings and also updated the latest firmware via the mac installer and still not hearing anything on calls, but music playback is fine. 

 

Do you know what could it be? 

 

Thanks

Alex 

Moderator

Re: Soundsport free wireless not working for phone calls

Hi Alex,

 

Thanks for chiming in. I was wondering are you having this issue on a mobile device? If so have you tried clearing and re-pairing the headphones?

 

To clear the pairing list:

  • Press and hold the Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.”
  • Delete your headphones from the Bluetooth list on your mobile device. All devices are cleared and the headphones are ready to connect.

I would recommend trying that and seeing if it works.

 

Regards,

 

Tony G - Community Support

Highlighted
Silent Starter

Re: Soundsport free wireless not working for phone calls

Hi, I have tried all the suggestion by way of upgrading iPhone iOS, deleting and reconnecting to Bluetooth. Now it just won't connect to phone Bluetooth, just keeps saying "ready to connect" while Bose connect sees the buds but cannot connect to them. 

Was this functionality actually tested, seems very basic and looks like it doesn't work for many people?

thanks

Moderator

Re: Soundsport free wireless not working for phone calls

Hi Jonh99, 

 

Thank you for writing into the community. We're sorry you having issues connecting your headphones with your phone. We appreciate the troubleshooting steps you've done. Can you please try the headphones with another mobile device to see if the issue is persistent? 

 

Let us know when you get a chance. 

 

Thanks again,

 

 

Mohsin