Highlighted
Participant
  • 0
  • 2
  • 0
Registered since

Jun 25, 2018

Soundsport free wireless not working for phone calls

Just purchased soundsport free wireless earphones and it seems as though the phone features do not work. When a call is placed I can not hear the other end and they can not hear me. Help!
24 REPLIES 24
Highlighted
Participant
  • 0
  • 2
  • 0
Registered since

Jun 25, 2018

Re: Soundsport free wireless not working for phone calls

IPhone 7 is connected and the
Music is working fine
Highlighted
Participant
  • 0
  • 1
  • 0
Registered since

Jul 3, 2018

Re: Soundsport free wireless not working for phone calls

I am having the same issue.   Music works fine.   They used to work on phone calls with iPhone X.

Highlighted
Community Manager - Retired
  • 0
  • 3053
  • 125
Registered since

Mar 15, 2018

Re: Soundsport free wireless not working for phone calls

Hi all,

 

Thanks for posting in the community!  Sorry to hear about the call audio issue, but would be glad to help!

 

  • Can we try and navigate to the iPhone settings and go to "General"
  • From here we want to go to "Accessibility" and then "Call Audio Routing"
  • Lets see if we can set it to Bluetooth headset to see if this helps alleviate the issue.

 

Warm Regards,

Tony - Community Support

Highlighted
Participant
  • 0
  • 2
  • 0
Registered since

Sep 20, 2018

Re: Soundsport free wireless not working for phone calls

Has anyone found a solution to this issue? I tried the Settings-Accessibility-Bluetooth and it still didn't work with a phone call.

Highlighted
Community Manager - Retired
  • 0
  • 3053
  • 125
Registered since

Mar 15, 2018

Re: Soundsport free wireless not working for phone calls

Hi kphilip19

 

Thanks for reaching out to us!

 

Just to help isolate the issue, were you able to test the headphones on a separate mobile device by chance?

What is the current mobile device you are trying to use it with as well as the software?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A 

Highlighted
Participant
  • 0
  • 2
  • 0
Registered since

Sep 20, 2018

Re: Soundsport free wireless not working for phone calls

I just updated my Apple IOS to 12 and updated the Bose firmware. It seems to be working.

Highlighted
Community Manager - Retired
  • 0
  • 3053
  • 125
Registered since

Mar 15, 2018

Re: Soundsport free wireless not working for phone calls

Hi kphilip19

 

Thanks for the update!  Keep us posted if there are any other issues.

 

Warm Regards,

Tony A 

Highlighted
Participant
  • 0
  • 1
  • 0
Registered since

Oct 4, 2018

Re: Soundsport free wireless not working for phone calls

Hi
It doesn’t work for me...
How I can upgrade the bose firmware?
Highlighted
Moderator - Retired
  • 0
  • 5470
  • 237
Registered since

Dec 15, 2016

Re: Soundsport free wireless not working for phone calls

Hi Omrimo,

 

That's a great question. Here is a page that talks about updating (it's about headphones but the procedure is the same)

 

Updating your headphones

 

Regards,

 

Tony G - Community Support