cheryli
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Apr 23, 2020

Soundsport not connecting to windows 10

I have tried all the fixes I have found on this forum and others including: https://community.bose.com/t5/In-Ear-Headphones/Soundsport-FREE-with-Windows-10-FIX-quot-100-WORKING...

 

I did download a new driver from bose.

 

I still can't get them to connect. This is crazy. I need a fix please.

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cheryli
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Apr 23, 2020

Re: Soundsport not connecting to windows 10

I was hoping for a response from the community before contacting support.

Anyway, here's what I found:

https://www.bose.com/en_us/support/article/headphones-not-pairing-to-bluetooth-device.overlays.html

 

My headphones will not pair with my Bluetooth® device

Your headphones will not connect to your device while charging. If your headphones are not charging and still not connecting to your device, here are a few things to try:

On your headphones:

Power cycle the headphones: Power the headphones off by holding the Power button for 2 seconds until you hear the power down tones. Then, power them on by pressing and releasing the Power button

 

 

 
 
 
 

Reset your headphones:

  1. Power the headphones off and wait for 30 seconds
  2. Plug the headphones into a USB power supply via a USB cord and wait 5 seconds. (Power supply needs to be plugged into a working outlet)
  3. Unplug the USB cord from the headphones and wait 1 minute
  4. Turn the headphones on and test if they work properly

Clear the headphones pairing list:

  1. Power off the headphones
  2. Press and hold the Power button for 10 seconds, until you hear “Bluetooth device list cleared.”
  3. Remove your headphones from your device's Bluetooth list. This is typically done by selecting your headphones in the device's Settings > Bluetooth list and selecting "Forget," "Unpair," or "Remove"
  4. Your headphones are now "Ready to pair" to your device. Go to your device's Bluetooth settings and select your headphones as a new device
On your mobile device:

Turn Bluetooth off then on again

Toggle Airplane mode on then off

Reboot your device

"Forget," "Unpair," or "Remove" your headphones from your device's Bluetooth list, then connect again

Connecting to a computer

If connecting to a Windows computer, you may see 2 different icons in the device pairing list (a device icon and a headphone icon). Make sure you select the headphone icon

Azizifi
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Jun 28, 2020

Re: Soundsport not connecting to windows 10

I have spent countless hours and tried everything on this community and nothing have worked for me, there was always some old cached data stored somewhere that prevented my PC from pairing. I stumbled upon this thread about a command line tool to control your PC Bluetooth. As soon as I ran "unpair -u", all the pairing cashed data was deleted and I was able to pair my headphones right away. This is where I got this solution from, it's comment #9:

 

https://www.tenforums.com/drivers-hardware/22049-how-completely-remove-bluetooth-device-win-10-a.htm...

 

 

I hope this helps cause it took me so long to get it to work