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vtsluggo
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Sep 1, 2019

Soundsport wireless headphones right ear not working

When an ear tip is plugged in, the right ear bud will not work.  If I unplug the tip, it works.  It does that with any size tip.  I have downloaded the latest firmware and it still happens.  Any help?

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Feb 26, 2019

Re: Soundsport wireless headphones right ear not working

Hi there @vtsluggo and welcome to the Bose Community!

 

I'm sorry to hear of the unusual issue you're experiencing with the SoundSport Wireless headphones and would be happy to look into this for you 😊.

Firstly, can I ask that you take off the ear-tip, and try applying a bit of pressure to the ear-tip to see if you experience the same issue? If so, this may be an indicator of a loose or damaged connection. If this is the case, I would advise you click here, select your country/region and navigate to "Contact Us" at the bottom of the page.

 

If you are able to apply pressure and still play this, can I ask that you try covering the speaker port gently with a finger and see if you can hear or feel the system when this is playing then? If so, again, I would advise that you reach out to local support for service!

If you still hear or feel this when this is covered, please let me know.

 

Please follow up or get back to me as needed!

Liam W - Community Support