Thank you for taking the time to post and welcome to the community!
At this point, I would suggest contacting your local technical support for assistance.
You can find the details by clicking HERE, selecting your country of residence and scrolling down to 'Contact Us'.
I hope this helps.
Have a great day!
May 15, 2019
Jan 31, 2018
This the forth time it happens to me too. I get my replacement worked for a few time and then is happening again in a new device!!
Bose, what should I do!? I don't think having a new replacement is an option now!!
Get a new model of headphones? Credit on the store? My money back?
It is too annoying.
Thanks for posting and updating us on this.
Has this issue occurred on the same devices each time? Have you attempted to use another device with the headphones? As this is a very strange issue to happen four times.
I bought at a retail store in Chile my headphone (SoundSport wireless aqua, 7GBL series) in January 2018. 5 months later the microphone failed. I went to the store and they received my headphone and after 1 month they gave me a new one. 11 months later, the headphone microphone failed again. I updated your firmware as in this post it is suggested. With this, the microphone was not repaired. I took it to the store and they sent me to the company that represents Bose in Chile called GASEI S.A. Today I took it to that company and they told me that the guarantee was valid for 1 year after the purchase. I told them that it was not reasonable because I received a new equipment in June 2018 and therefore they were in force for 12 months. They told me that 12 months had counted since January 2018. However, they told me that they would receive the equipment and consult me if they could apply the change to a new one. They told me that they would give me an answer between 60 to 90 business days. I left with them.
My query is whether Bose can return the money or change it for another model, because the post is seen to be a recurring failure of this model. I´m lost lot of time with this.
I can fully appreciate your concerns here.
For an issue like this, I would recommend getting in contact via this link. Once you are on the page, click your country, then when the page loads, go to the bottom and click Contact Us. From there, you can either call our support team or use online chat (providing the options is available in your country.)
Please ensure the agent you ultimately speak to is fully aware of your recent correspondence and provide the serial number for the faulty headphones.
@juan.solis, please follow the same advice as the above.
Jun 14, 2019
I am having the same microphone issue.
Software has just been updated to latest.
I can hear people fine, they cannot hear me or I am very muffled.
I can hear music without issue.
This has been farily recent.
I have only had these since January 10th.
Thank you for your post and welcome to the Community!
I'm sorry to hear of the issues you are experiencing with the Microphone on your earphones. I can understand how frustrating this can be.
If you have carried out the troubleshooting outlined in this thread including the reset and the update of the Firmware. Then I will recommend contacting your local Technical Support for assistance. Click the LINK HERE, select the country you live in and scroll down to 'Contact Us'. One of our agents will be more than happy to assist you!
If there is anything else we can do for you, please reach out to us again!
I have, from May 15 in technnic service, without my earphone.
I just called, and thes say me it took 45 working days.
It will taje mopre than 2 month. That is disgusting.
Jul 17, 2019
I had the same problem with my Soundsport - I tried both resetting the headphones and updating the software as suggested in previous posts, but neither worked. I then went to my PC manufacturer's website and reinstalled the sound driver for my laptop and that worked. Mic is working fine now.