Getting really frustrated with this. I have tried docking these buds multiple times. Right bud indicates you are connected. Only sound from the right bud. If the left bud ever works, it beeps after a couple of seconds and goes silent. Any thoughts on what going on here? The behavior is the same when connecting to multiple sources.
All the firmware is up to date.
Apparently this is a VERY common problem. Taking 5 mins, I found several other people with the same problem (see links below).
I have tried some of the things mentioned in these threads and none have worked:
Several threads indicate that this problem is resolved by returning the headphones. Are there any other steps that I haven't tried (see above) before attempting to return them?
Thank you for taking the time to post and welcome to the Community!
I'm sorry to hear of the issues you are experiencing with your SoundSport Free Wireless earphones. I will do all I can to assist you!
It does look like you have tried all the troubleshooting I would recommend for your issue. I would recommend reaching out to your local Technical Support team for assistance. Click the LINK HERE, select your country and scroll down to 'Contact Us'. One of our agents will be more than happy to assist you!
If there is anything else I can do for you please reach out to us again!
Jessie O - Community Support