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Jul 29, 2019

Soundsport wireless turn on and off

My headphones keep turning on and off by themselves, it's getting annoying somebody please tell me how to solve this issue. 



Re: Soundsport wireless turn on and off

Hello Jsantana8578,


Thank you for your post and welcome to the Bose Community. 


I'm very sorry to hear that you are experiencing this issue with your SoundSport wireless headphones. 


My first recommendation would be to perform a reset. This can be done by following these steps:

  1. Turn off the headset and wait 30 seconds
  2. Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  3. Unplug the USB cord from the headset and wait 1 minute
  4. Turn on the headset

Additionally, please head over to btu.bose.com on your computer and ensure that your headphones are running the latest firmware.


Once you have done this, get back to me and let me know if the issue persists.


Warm regards,

Charlotte G - Community Support