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May 25, 2020

Soundtrue headphones left ear quiter than right

Good morning Team!
Suddenly I've realised my left ear is quieter than right one (right one 100% of sound - left 20%)
I'm still using SoundTrue for Apple (Iphone 7) with wires. 

I've tried with different devices or cleaning in a proper way the ear but the results is still the same. 
I've bought this one in 2017-2018 and Music is not using any EQ (off). 

 

Any other suggestions?

All the best 
K.

1 REPLY 1
Moderator

Re: Soundtrue headphones left ear quiter than right

Hi K, 

 

Sorry that you're facing some audio balance issues, we appreciate you taking the time to perform some great troubleshooting. 

 

As you have tried the tips we would commonly suggest, please reach out to your local support team for further assistance. You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.

 

Thank you.

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